Follow-Up
Years ago I was a Product Manager of a product with lots of teething troubles. The Director of Support and I sat down from time to time to discuss the most urgent customer issues. One day he suddenly said, visibly annoyed, "I see that you're agreeing with me and writing down things in your notebook, but are you actually going to do something with it this time?" . Needless to say, that hit home. I've seen many LinkedIn posts that go like "here are ten things that take 0 talent: following up on commitments, being on time, ... " etc. . But I think that's wrong. Making sure you "follow up" is hard work. I'm a total pleaser by nature, I want to be agreeable and I dread confrontation. Telling someone "I'm not going to do anything with this" is very difficult. So my natural tendency is to say "Hm yes that's a good point, it would be great if we did something with it, perhaps we can do ..." and then go off and brainstorm